Refund policy

90-Day Satisfaction Guarantee
We stand behind Realign. If you're not satisfied within 90 days of receiving your order, contact us and we'll make it right — in most cases with a free replacement or another solution that works for you.

Because Realign is a personal-care item worn on the foot, we generally resolve issues without requiring you to ship the product back. Just reach out and tell us what went wrong.

How to reach us
Email contact@myrealign.com with your order number and a short description (a photo helps for damaged items). We typically reply within 1-2 business days.

Damaged, defective, or wrong item
Please inspect your order on arrival and contact us right away if anything is defective, damaged, or incorrect. We'll send a replacement at no cost to you (or, where required by law, a refund).

How the guarantee works
Our 90-day guarantee is a satisfaction guarantee. We resolve issues through a free replacement, exchange, or another remedy. Cash refunds are provided where required by applicable consumer-protection law rather than automatically.

Non-returnable items
For hygiene reasons, used personal-care items cannot be resold, so we do not require returns — the satisfaction guarantee covers you instead. Sale items and gift cards are final.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused and in its original packaging, and you will need proof of purchase.

Questions?
Email us any time at contact@myrealign.com and we will be happy to help.